Jefferson Leather Duffle | Elderwood

We do our best to make you satisfied with our products & services. All products must pass the quality check and cross-check before shipping. But in certain cases, you need to Return or Replace the product, and aspects need to be taken care of.

REFUNDABLE
Return/Replacement & Refund are accepted only within 15 days from the delivery date. In the case of Returns/Replacement buyers bear all the shipping and handling expenses. The product must be returned in the original packing and should be as good as new with tags attached. Only defective items will be entertained for return and replacement. If we have made a mistake, we'll also refund the Shipping & Delivery charges. You need to send photos of the defects prior to Return/Replacement.

NON-REFUNDABLE
Products sold in SALE & DISCOUNT are Non-Refundable unless the product defects. Made to Measure & Full Customized Leathers are not refundable or replaceable. Worn or altered items cannot be returned. The product should be inspected upon receipt. No Return/Replacement will be issued to the customer ordering more than two products at a single time. Ideally, restrict the practice of generation of a resale value and return the product in case there is no sale. It also discourages the practice of ordering different products for trial and selecting only one.

HOW TO RETURN?
> If a product is eligible for Return/Replacement or Refund, please follow the instruction
> First of all get approval for Return/Replacement, Request Return
> Please mention your name, order number & email address which is used to place an order.
> If the product has defected, please send photos of the defects.
> Our sales representative will get back to you within 48 working hours to serve you in the best possible way.
> We will provide a return address, Once you get the approval for Return/Replacement.
> For your protection, when you are returning an item to us, we recommend that you use a recorded-delivery service.
> For any further queries, feel free to contact us at info{at}moto-gear.us

REFUND
Refunds will be processed within approximately 7 to 10 working days after we receive your return. A refund will be made to your original payment method i.e. PayPal Shipping charges, custom design, and order setup fees are non-refundable.

If you require your custom leathers urgently, you can opt for our Rush Order service. With this service, we will ensure your leathers are shipped within 5 to 7 working days, once all necessary details such as size chart, suit design, colors, sponsor logos, and other specifications are provided. Please note, this service will incur an additional cost of $100